Music Onesy

Thank you for shopping with us! We strive to ensure your complete satisfaction. However, if you are not fully satisfied with your purchase, please review our return policy below.

Return Window

• Returns are accepted within 14 days of the delivery date.

• Items must be unused, in original packaging, and in resellable condition to be eligible for a return.

Refund Details

• Approved returns will receive a 95% refund of the original purchase price.

• A 5% deduction is applied to cover restocking and administrative fees.

• Original shipping costs are non-refundable.

Return Process

• Contact our Customer Support team at [email/contact form] to request a Return Authorization (RA) number.

• Securely pack your item(s) and include your RA number in the return package.

• Ship the item(s) to the return address provided by our team. You are responsible for return shipping costs.

Non-Returnable Items

• Digital products, custom-made or personalized items, and clearance/final sale items are not eligible for return or refund.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 3 days of delivery. We will resolve the issue promptly at no additional cost to you.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.

• You will receive a notification and tracking number once your order has shipped.

Shipping Timeframes

• Standard shipping typically takes 3–7 business days depending on your location.

• Expedited shipping options are available at checkout.

Note: Delivery delays may occur due to high demand, weather, or carrier-related issues. We will do our best to notify you of any known delays.

Shipping Protection

• All shipments are insured for the full value of the merchandise to ensure your purchase is protected during transit.

• If your order arrives damaged or is lost in transit, please contact us within 3 business days of delivery confirmation so we can assist with filing a claim and providing a resolution.

Shipping Charges

• Shipping charges for your order will be calculated and displayed at checkout.

• We do not ship to P.O. Boxes or APO/FPO addresses.

Returns and Reshipping

• If your package is returned to us due to an incorrect address, unclaimed delivery, or refusal, the buyer is responsible for the cost of reshipping.

• All return shipments are at the buyer’s expense, unless the return is due to our error (e.g., incorrect or defective item).